05/28/2010
In the podcast, Lee McKinney discusses the techniques used in the services he offers his corporate clients and how each service is tailored to the needs of an individual company to help with employee motivation, retention and skill-building.
05/17/2010
In this podcast, Elaine Buxton, president and CEO of Confero discusses how using mystery shop reports can increase accountability for service standards within an organization and help companies turn more customer interactions into sales. Buxton also describes how Confero’s clients have benefited from the use of mystery shoppers. Additionally, she explains how Confero selects mystery shoppers, and touches on the growing popularity of mystery shopping.
05/13/2010
Jerry Greenfield, a keynote speaker for the 2010 N.C. CEO Forum (www.ncceoforum.com) and co-founder of Ben & Jerry’s Homemade, Inc., offers insight into how he and Ben Cohen launched the Ben & Jerry’s three-part mission for their company, and how it aligns with the N.C. CEO Forum’s theme of “Leadership in People, Planet and Profit.” The podcast also discusses how businesses can re-organize in order to focus their strategies to incorporate the Triple Bottom Line, and what Greenfield sees as the future for socially responsible business.
05/05/2010
In this podcast, Lynn Dunn, senior project manager at BJAC, discusses unique projects that the firm is currently working on in public education. Dunn describes what strategies they have developed to address the need for facilities growth in the face of limited funding and tight budgets.
05/03/2010
In this podcast, Brad Mullahy, president of Synaptis, discusses Knowledge Harvest software, a program that allows companies to capture, collect, maintain and share what their employees know through one simple and efficient system. Mullahy discusses how the software is transforming the memory base and memory of businesses by helping companies retain intellectual capital.
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